Just like an in-office visit, your doctor can sometimes run a little behind. When this happens, the most important thing to do is just stay on the app and wait for them.
As a best practice, we recommend checking-in to your appointment 10-15 minutes before your appointment starts. This lets your doctor know that you're online, ready, and waiting! If you end up waiting for an inordinate amount of time, or you need to reschedule/modify your appointment, you will need to reach out to your doctor's office directly.