New Feature Launch - Chiron MeetNow

We're excited to announce our latest feature that allows you to have virtual consultations with patients without requiring them to create an account or go through a check-in process. 

With the new Meet Now feature, all the patient needs to start a video visit is a web link to the provider’s secure virtual waiting room using a standard computer or mobile device. When the provider is ready to see their patient, they simply admit them from their virtual waiting room and begin the consultation.

Click here for a short demonstration video to see how it works.

• From your logged in provider view, hover over the menu in the top right corner and click “Meet Now.”
• Create a name for your virtual waiting room.
• Share your Meet Now link with your patient. This can be sent via email, text message or placed as a note in the appointment reminder from the EHR or PM.
• When the patient arrives in the waiting room, click the green “start appointment” button.
• At the end of the visit click the hang up icon.

In addition to scheduled video visits, Meet Now gives you the flexibility to offer the best experience to your patients and conform your telemedicine strategy to your workflows. 

Connecting with your patients has never been easier!

Frequently Asked Questions

- Does this replace the individual appointment experience?

MeetNow is a fantastic complement to your existing appointment scheduling practices and the regularly scheduled patient appointments. It's ideal for those situations where you need to connect with your patient fast and/or allow them to bypass the usual registration process. 

- Can I bill patients for consultations that take place via MeetNow?

As MeetNow is a feature meant for rapid connection and allows for the bypass of the traditional patient virtual check-in process, no patient insurance or payment details can be collected. This means, that any billing for that consultation will need to take place entirely off-platform in the manner you use for in-office visits. It is important for the provider and office staff to collect and maintain any information or records for the purposes of billing or auditing via their existing EHR or recording keeping systems. 

- Can I see a report of consultations completed via MeetNow?
MeetNow is a feature that creates temporary meeting rooms which by their nature are ephemeral. We are exploring potential reporting functionality as a complement to this feature moving forward, but in the meantime, it's important for the provider or their office to keep a record of any consultations completed via MeetNow and any associated information required for billing, audit, or compliance. 

- How do I communicate my MeetNow link to the patient?
We suggest sending a MeetNow link to the patient utilizing your EHR's secure messaging portal or other secure messaging tools in place for the practice. However, as the MeetNow link does not contain any PHI or other confidential information - it may be communicated in the clear through means such as email or SMS as the office deems appropriate.