New Feature Launch - Screen Share

We're thrilled to announce our latest Chiron platform update includes a fantastic new feature - Screen Share!

Screen Share allows providers to communicate more effectively by providing additional context and information, from right inside the video session itself. Whether it's an x-ray, lab results, or any other clinical documentation - it's never been easier to get your patients the information they need. 

You'll find this update already in place within the appointment video window in the form of a new control button, located in between the existing camera toggle and end call button. 

Click here for a short demonstration of this feature to see how it works.

• From an active appointment window, click the screen share button in between the camera and hang-up buttons.
• You will be prompted to select what information you'd like to share. You have the option to select your entire screen, a specific application window, or a specific browser tab. 
• Your camera will disable, and the patient will see the screen you've chosen to share. You will still see the patient on the video screen and may need to position it and arrange your windows accordingly. 
• To stop screen sharing, simply click the "Stop Sharing" button from the overlay, or click the Screen Share button within the video window again to return to the normal video mode. 

Frequently Asked Questions

- Can patients share their screen with the provider?
If a patient is using a web browser to access their appointment - yes! The patient will need to use a supported browser (Google Chrome) and can share their screen in the same way a provider can. Patients accessing their visit via the mobile app can view a shared screen but can not share their own. 

- Does Screen Share work with multiple displays?
Yes, as long as you select the appropriate display or window in the selection prompt.

- Do I need to approve system permissions for Screen Share?
Yes, if you've never screen shared previously, your Mac OS or Windows operating system may prompt you to approve screen sharing permissions in order to proceed. See the Help Center article here for additional context. 

- Can my camera be active at the same time as Screen Share?
No, the camera will be disabled while a provider is screen sharing.